“ Our company is licensed as a Medical Insurance Provider (MIP) in Kenya and we are committed to providing our clients unparalleled service in the Kenyan market, leaving them to enjoy the full benefits of one of the most important investments they have ever made, an investment in healthcare.”
We provide the following services to our clients at no additional costs:
FREE WEEKLY COURIER SERVICE
We dispatch on your behalf your claim forms, subscription cheques and any correspondence to the International Medical Providers through our office via our weekly courier. Benefit cheques of your claims can also be sent to us via courier, which we will then deliver to you.
We will assist you should you encounter any problems being hospitalized or evacuated by S.O.S. through daily liaison with the Medical Provider concerning these matters.
TECHNICAL MATTERS AND INFORMATION
We advise on technical matters and will inform you of any changes or updates relating to the medical schemes. Our office will provide quotations, technical literature and help with additions/deletions of cover. We also publish newsletters which are very informative and keeps clients updated on important issues.
We acknowledge claims sent to the Medical Providers and follow up if claims are not settled promptly through daily liaison with them. We can also access online claims information and provide claim statements to members of Bupa International Schemes.
We collect and deliver documents like claim forms, cheques, membership packs and any other documents relating to your Medical Scheme membership from your physical address.
We have the following staff available to assist you in these matters:
We also have fax, e-mail, scanning, voice-mail and online facilities for fast and efficient service.
Our staff members attend regular Medical Insurance training, which keeps them well informed of any changes or developments and helps build good personal relations with the Medical Insurance Providers.
We would welcome any suggestions or comments that you may have which can help us provide better service to you and we always look forward to hearing from our clients.